Questions you may have Contact Us

We've put answers to the most common inquiries here. Just click and look for your question.

Change or Cancel a Booking
Can I change or cancel my booking?
Where can I find the Cancellation Policy?
Hotel General Information
 Is breakfast included in the room rate?
We have kids traveling with us. Will we get extra beds at the hotel? Are there any charges?
How do I make a special request?
What does the rate include?
Will the hotel ask for any security deposit at the time of check in ?
Booking Status
How will I receive confirmation of my booking?
What if I don’t get an email confirmation at the time of booking?
How can I retrieve my Booking?
How long do I have to wait for booking confirmation if I pay with XcelToken, Bitcoins or Ethereum?   
Check-In and Check-Out Information
Check-In
 Will the hotel ask for any security deposit at the time of check in ?
 Early Check-In
Check-Out
Late Check-Out
How to make a Booking
How can one book a hotels and flights on XcelTrip?
On which devices do the XcelTrip App work?
Do I need an account on Xceltrip to make a Hotel and Flight Booking?
How many rooms can be booked while making a reservation?
Are taxes included in the rate?
How many guests can stay in the/a room?
Can I make a booking directly with hotel?
How can I Make a Booking using Xceltoken Plus?
Payments and Refund
How can I make the payment on the XcelTrip?
Why do I have to pay in XcelToken Plus, Bitcoin & Ethereum ?
Will my credit/debit card details be safe?
I don't have any XcelToken Plus, Bitcoin & Ethereum, Can I still book Hotel on XcelTrip?
Can I split the payment into FIAT & Cryptocurrency? 
How will I get my refund after cancellation?
How long do I have to wait for booking confirmation if I pay with XcelToken Plus?

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